Refund Policy

Last updated: 15 July 2026

Draft policy — this page is a working template. Company details, jurisdiction, and specific terms marked [ADMIN TO COMPLETE] must be finalised before production launch. It is not finalised legal advice.

1. When we refund

Bookings we are unable to fulfil.
Cancellations made within the free-cancellation window.
Genuine duplicate charges.

2. How refunds are processed

Refunds are returned to the original payment method where a payment was captured. Processing time depends on the card network.

3. Disputes

Please contact us first with your booking reference so we can resolve the issue directly.

[ADMIN TO COMPLETE] Confirm exact refund processing times and any non-refundable fees.